Your time is valuable as is ours, so as always, blunt and to the point.

Everyone reading this has at one point had a client from hell. Often we justify their work load, abuse, criticism, and downright rudeness because we believe that it is what we are supposed to do. We do it because we don’t want them to go to a competitor. We believe that because it is a big account that we MUST put up with them. Truth is, that is strait BS.

First step: Get the courage to fire their ass!

Do two things right now.

1. Put a dollar amount on your time working for clients. If you make an average of $500 per week, or if you make $50,000 per week, it is the same formula. Your Gross Per Month / Total Hours Worked Per Week = Hourly Rate. How many hours are you working per week for this client? How many hours of your total income are really attributed to this client? You would be suprised to find that a lot more hours per week are spent on this client and yet the smaller clients add up to more than this client’s total revenues. Do not forget to add the hours of stress and anxiety, it may be at home, but it is still wasted hours.

2. Check out the Pareto Principle. This is the 80/20 priciple. It states for many events, roughly 80% of the effects come from 20% of the causes. This means that roughly 80% of your revenues come from 20% of your clients. It also states that 80% of your problems comes from 20% of your clients. Identify which clients fit into which category. Concentrate on the 20% that brings in the most revenue and remove the clients that cause 80% of the problems, and stop worrying about the rest.

You may be afraid that losing these clients might hurt your income. Truth is, it wont! Because the amount of hours you save on not working with these hell clients can be better spent on the better clients. Even more, these hours could be spent with your family or friends.

Take a moment, imagine what is the worst thing that can happen if you lose these clients?

We can go into so much more detail on this subject. I can talk for days on about this, but I am trying to keep it short. If you need help or examples, let me know. I am always happy to help.

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Written By: Scott Lichtenstein